Bitrix24 Glossary

A

• Adoption rate
• Account
• Account management
• Audience segmentation
• Application Programming Interface (API)
• A/B Testing

B

• Business process
• Brand Awareness
• Bounce Rate
• B2C
• B2B
• Budget Tracking
• Bandwidth Usage

C

• Churn rate
• Cold calling
• Contact
• CRM customization
• CRM entity
• Customer Intelligence (CI)
• Customer service automation
• CX (CXM)
• Cloud CRM
• Customer retention rate
• Call to Action
• Call Recording
• Customer Experience (CX)
• Customer Satisfaction
• Cross selling

D

• Data hygiene
• Deal

E

• Email client integration
• Email tracking

F

• File Type

G

H

I

• Inside sales

J

K

• KPI

L

• Lead
• Lead capture
• Lead funnel
• Lead routing/Lead distribution
• Lead scoring
• Lead Nurturing
• Lead in CRM
• Lead conversation

M

• Marketing automation

N

O

• On demand CRM
• On premise CRM

P

• Pipeline management
• Prospecting
• Pipeline management
• Project Budgeting
• Product Listing Ad

Q

• Quote
• Q&A

R

• Retention rate
• ROI

S

• SaaS
• Sales development
• Sales development representative
• Sales funnel
• Sales qualified lead
• Sales velocity/Pipeline velocity
• Social selling
• Sales Forecasting
• Space Planning
• Software as a Service (SaaS)
• Sales Mix
• Social Campaign
• Sales pipeline

T

• Telemarketing
• Territory management
• Trigger
• To-Do Lists
• Time Tracking
• Task Management

U

• Upselling
• User Segmentation
• User Experience (UX)
• User Interface (UI)

V

• Voice-Over-Internet Protocol (VoIP)
• Virtual Workplaces
• Virtual Assistant
• Video Conferencing

W

• Workflow
• Web portal
• Workflow Management
• Workflow Automation
• Wireframe
• Webinar

X

Y

Z

360

• 360-degree view