Bitrix24 Call Center Solution

Get a fully functional call center for up to 50 users with omnichannel support, AI capabilities, and analytics for as little as $99/mo. Our qualified partners in 50+ countries will help you get started with Bitrix24 in less than 24 hours.

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Our top-rated call management tools

IVR (Interactive Voice Response)

Call back widget

Call recording & transcription

Call analytics

Voice broadcasting

Call rating + AI speech analysis

Automatic dialer

Integration with CRM

Intelligent call routing & forwarding

Designed to accommodate all your needs

Owner

Full visibility into sales performance and customer interactions
Streamlined operations
Reduced costs due to low number rent rates ($4-6/mo)
Real-time analytics and reporting for more informed decisions

Manager

Detailed call analytics with team performance
Calls are made from local numbers
Conversation ratings to track individual employee results
AI-powered call analysis and sales scripts

Agent

Calls get converted into lead/deals in one click
Full access to customer interaction history
Automated call transcription
CRM fields autocompleted by an AI assistant

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Why Bitrix24 is a great call center solution

Our product is designed to help businesses efficiently manage their calls, clients, sales, and team via a single platform.

All-in-one solution

Bitrix24 features all the tools you need to handle and process phone calls without having to use additional software – just your laptop and a headset.

Easily scalable

As your team and business grow, Bitrix24 can be easily adapted to your increasing needs – in terms of both performance and data security. Plus, we don't charge for every new user – you pay a fixed monthly/annual fee for the whole company.

Exceptional value

Instead of paying for each of these tools separately, you get telephony, CRM, messenger, video calls, calendar, file storage, online documents, and workflow automation as a part of a single online service, cloud or self-hosted.

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See how Bitrix24 call center helps other businesses

"Bitrix24 has allowed us to efficiently track client interactions, schedule therapy sessions, and manage outreach programs in one place."

Mpadi Makgalo

Founder & CEO, Heal SA Together NPC
"It's a complete solution for marketing and promotion."

Joarder Md Rezwan Hossain

Director & Senior Accountant, Global Accounting & Financial Services Pty Ltd. Australia
"We have been using Bitrix24 for 8 years as an internal communication platform connecting approx. 40 of our branches."

Jörg Geißler and René Ulrich

CEOs, Geißler & Ulrich GbR, Mobilblitz
"With Bitrix24, we have experienced a significant improvement in our communication workflows, enabling our team to operate more efficiently."

Ashok Srinivas

Solution Architect, Green IT Solutions
"Thank you Bitrix24 for creating a wonderful all in one collaboration tool, helping our business of 2 feel like a business that's run by 100!"

Arlon Alvarenga

Co-owner, Properters
"When we first began using the tool it was already really powerful. But since we've been using it just in a few months alone, there've been tons of new features that have now become essential!"

JC Williams

Communications Director, Team Expansion

Manage all your client communication channels through a single hub

Bitrix24 allows you to connect your phone, email, social media profiles, and messengers to the Contact Center to communicate with your clients via a single hub. Naturally, all the client interaction history is saved to the respective CRM lead or deal.

Telephony
Official integration with Facebook, Instagram, and WhatsApp
Website widget
Live chat
CRM forms

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Increase efficiency using AI-powered call processing

Our AI-powered assistant CoPilot can transcribe calls and use that info to autocomplete fields in CRM deals. Plus, you can pick one of our sales scripts (or upload your own) and let CoPilot analyze your phone calls to see how well your sales reps were following the script.

Call transcription
Autocompleted fields in CRM deals
AI call analysis + recommendations
Sales scripts for various client types
Fresh ideas + quality copy for your marketing

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Provide top-notch customer experience with Bitrix24

Call processing
Enable IVR (interactive voice response) to handle customer support calls more efficiently, use smart routing to distribute the workload more evenly, measure customer satisfaction via client call quality evaluation.
- IVR
- Smart routing
- Client rating
- Integration with CRM
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Call automation
There’s so much more you can do with Bitrix24 besides handling calls: run an automatic dialer and call lists, install a callback widget on your website, send callback requests, use voice broadcasts, launch SMS campaigns, and more.
- Automatic dialer
- Call lists
- Voice broadcasting
- Callback widget
- SMS campaigns
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Call analytics
Bitrix24 Telephony is capable of call tracking, call routing and forwarding, call screening, call transcription, call recording, call rating and more.
- Call tracking
- Call routing & forwarding
- Call recording
- Call transcription
- AI call analytics
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Flexible setup
If you already have an office/cloud PBX or can provide SIP-trunk, you may keep your current phone number and get Bitrix24 Telephony by renting a SIP-connector. Keep making free phone calls and pay just for the outbound calls at your current rates to your existing telephony provider.
- Rent local numbers
- Integration with existing PBX
- Integration with CRM
- Integration with Facebook, Instagram, and WhatsApp
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Powerful integrations to enhance your capabilities

Bitrix24 can be easily integrated with various telephony solutions, such as RingCentral, Asterisk, Zadarma, and others. We also feature integrations with local payment systems, SMS providers, and more.

500+ apps and integrations on Bitrix24 Market

CRM integration with chatbots

REST API

Custom solutions from our partners

Integrations with popular telephony services

500+ apps and integrations on Bitrix24 Market
CRM integration with chatbots
REST API
Custom solutions from our partners
Integrations with popular telephony services

Start for free

Get your call center set up by professionals

Contact a local Bitrix24 partner for free consultation. Our partners can help you out with Bitrix24 call center implementation, customization, and employee training, as well setting up integrations with third-party services.

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