My account

Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

Choose the category you are interested in:

Customer Success

9 Perfect Ways to Deal with a Client’s Negative Feedback

We’ve drawn upon experience to create a list of nine perfect ways to deal with a client’s negative feedback. We’ll first delve into customer-facing communication techniques before exploring internal changes you can make to reduce the frequency of such situations.

11 min

November 8, 2022

Customer Success

7 Secrets for Using AI to Improve Customer Experience

It’s no secret that AI can streamline customer experience processes and boost profitability, but learning how to leverage it is another issue altogether. That’s why we’ve put together our seven secrets, aimed at any company interested in using AI to improve customer experience. You don’t need to be a tech genius to get started, so let’s go.

10 min

September 15, 2022

Customer Success

10 tips to land your first client as an entrepreneur

We’ve written up 10 tips to help land your first client as an entrepreneur. We’ll provide a range of strategies that tell you how to find your first client, with both technical and personal tips on offer.

9 min

April 15, 2022

Customer Success

Client Meeting Preparation: How to Impress Your Customers

We’ve put together some of our most tried-and-tested techniques that will increase your chances of securing that first deal.

13 min

April 14, 2022

Customer Success

What is Customer Retention and Why is it Essential?

This article will look at the ideas behind customer retention, the tools you can use to achieve it, some classic strategies, and of course, why it is essential.

9 min

March 5, 2022

Customer Success

12 Great Customer Service Skills your Team Definitely Needs

Planning to implement your customer service soft skills? Here is our list for customer service soft skills as well as a few more technical capabilities to give you the best chance at improving your team.

9 min

March 5, 2022

Customer Success

The Top Customer Success Metrics & KPIs in 2026

With so many ways of analyzing the performance of your customers and your team’s role in it, things can get quite confusing. This article will go into detail on our top 10 customer success metrics & KPIs for 2026.

8 min

February 21, 2022

Master AI through these 10 prompts

Enter your email to download a comprehensive list of the most essential AI prompts.

Success stories

Suhail Wadee

Since implementing Bitrix24, our operations have become fully digitized and far more efficient. Communication between our global teams across 39 countries has improved, project coordination is streamlined, and donor care is now automated. With integrated Netcash payments, donations are easier to manage, reporting is faster, and overall transparency and productivity across the organization have greatly increased.

1 min

Dr. Do Thi Phuong Thao

Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.

1 min

Fr. Teofil Adam Czarniak OFM

Since we started working with Bitrix24, we have been able to track our donors and have better communication with them.

1 min

SEE ALL USE CASES

Product insights

كيف يقضي الموظفون في العالم العربي يوم عملهم فعليًا

متى يكون الموظفون في العالم العربي أكثر إنتاجية؟ وما الذي يشتت تركيزهم خلال يوم العمل؟
استطلاع جديد يكشف كيف يمضي الموظفون يومهم المهني، وما الذي يمكن أن تتعلمه الشركات من هذه الأنماط.

9 min

SEE ALL PRODUCT INSIGHTS

The Growth Toolskit

UTM-generator

Roi calculator

Discover Bitrix24: Your all-in-One Solution!

Replace a multitude of services and apps with a single online workspace that features everything you need to manage your sales, clients, projects, and team.

Try bitrix24 for free