Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.
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To accommodate in-office and remote teams, we’ve got 10 virtual activities to enhance empathy in your customer service representatives. We’ve covered a wide range of strategies, so put on your thinking cap and identify the ones that will work best for you.
10 min
August 6, 2024
Building customer loyalty will encourage confidence in your brand and could also give your business a solid footing in the industry, guaranteeing its longevity. All it takes is a few changes to your current processes and protocols.
11 min
January 17, 2024
If you’re struggling with getting your project kickoff meeting agenda together or need help with your project kickoff planning, keep reading. Here are some tips to pull off a successful project kickoff meeting.
9 min
February 9, 2024
Let's explore how cutting-edge tools and the latest trends can be harnessed to deliver exceptional customer service. So if you want to keep your audience happy without burning out your team, let’s dive in.
10 min
March 11, 2024
With so much technology to make it simple, there’s no excuse not to have proactive customer service. When put into practice correctly, you build strong client relationships, increase loyalty, and keep that customer churn to a minimum.
10 min
February 9, 2024
In a modern business world that doesn’t stop to take a breath, staying connected to your customers has never been so important. So let's take a closer look at exactly how a mobile CRM can revolutionize the way you connect with your customers.
8 min
January 17, 2024
If you’re running out of ideas or unsure about where to start on how to nurture client relationships, we’re happy to provide you with the top tips that you can try. The good news is that they’re already probably part of your existing business practices.
9 min
January 17, 2024
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Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.
10 min
This study examines possible future scenarios for the world of work, building on significant research findings and a recent survey of users of the online workplace platform Bitrix24 to provide insight into how people envision the world of work in 2050.
10 min
Replace a multitude of services and apps with a single online workspace that features everything you need to manage your sales, clients, projects, and team.
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