Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.
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As your business grows, having an appreciation for and understanding of the benefits of getting a helpdesk software will take your business to the next level. Here are the best helpdesk software solutions to consider.
12 min
April 12, 2023
Without bottomless budgets and decades in the business, understanding your customer base can feel a lot like guesswork. You draw up buyer profiles and present them to your team, but deep down, you’re wondering if you’re even close to who your customers actually are.
10 min
December 14, 2022
A contented shopper is more inclined to recommend your business to everyone else. The same is true for unhappy customers. That being the case, knowing how to handle customer complaints is a must-have to learn and improve.
13 min
December 12, 2022
There’s no better time to bring customers on board than the Christmas period. People are splashing their cash and the upcoming new year resolutions are just around the corner. But as you’ve heard a million times before, it's cheaper and easier to retain existing customers than to attract new ones.
10 min
December 6, 2022
Working with clients remotely has countless advantages for your business. From reduced overheads to being able to work all over the globe, you can be far more flexible and ambitious for your organization.
23 min
December 1, 2022
In the times of social media and the rapid exchange of information, customer trust is hard earned but easily lost. In this article, we’ll explain how to gain customer trust — and keep it — through some processes and approaches that are much easier than you might think.
9 min
November 30, 2022
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Since implementing Bitrix24, our operations have become fully digitized and far more efficient. Communication between our global teams across 39 countries has improved, project coordination is streamlined, and donor care is now automated. With integrated Netcash payments, donations are easier to manage, reporting is faster, and overall transparency and productivity across the organization have greatly increased.
1 min
Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.
1 min
Replace a multitude of services and apps with a single online workspace that features everything you need to manage your sales, clients, projects, and team.
