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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

AI in Customer Relationship Management: Beyond the Hype

CRM is the key to driving business growth, and AI has revolutionized its potential. We see what it can do for you and your business.

10 min

April 7, 2025

Customer Success

11 Essential Negotiation Skills to Confidently Close Deals

Negotiation skills are often seen as an art — an intrinsic talent that some people have and others don’t. But at Bitrix24, we’re here to bust that myth.

12 min

January 17, 2024

Customer Success

The all-important Customer experience: How Bitrix24 helps you delight and deliver

Elevate your customer experience with Bitrix24's comprehensive tools. Discover strategies for personalized interactions, efficient support, and building lasting customer relationships.

12 min

September 19, 2024

Customer Success

AI Sales Strategies: Unveiling the Productivity Paradox

In this article, you’ll explore how AI is transforming finance—from fraud detection to personalized service and how tools like Bitrix24 help teams turn insights into action.

11 min

October 28, 2025

Customer Success

Chatbots and Business: Enhancing Customer Support with AI

What seemed to be a dream technology back then is now, in fact, very much real. AI-powered chatbots are all around us – we see (and use) them everyday, especially when it comes to obtaining information and receiving customer support.

6 min

August 6, 2024

Customer Success

10 Shocking Signs You Need to Fire Your Client Now (and How to Do It!)

In this article, we'll guide you through recognizing the signs that indicate it's appropriate to terminate a relationship with a client. We'll also provide insights on how to handle it professionally and minimize any potential damage.

12 min

August 6, 2024

Customer Success

Client Interaction Management Mistakes to Avoid: 10 Common Pitfalls and How to Overcome Them

In this article, we will go through the common mistakes we make in client interaction management, along with solutions you can try. If you want to find surefire ways to make connections and nurture relationships with existing and potential clients, read on.

13 min

January 17, 2024

Master AI through these 10 prompts

Enter your email to download a comprehensive list of the most essential AI prompts.

Success stories

Paula Vidal Poleto

We use Bitrix24 to manage our projects from beginning to end, with everyone in the team having access to which step each project is in.

1 min

Julius Botha

Bitrix24 provided us with a single, streamlined platform that gave us full visibility and improved reporting across the business.

1 min

Ashok Srinivas

With Bitrix24, we have experienced a significant improvement in our communication workflows, enabling our team to operate more efficiently.

1 min

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Product insights

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

Switching from Spreadsheets to CRM: Impact on Businesses

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their operations.

7 min

The Future of Work in 2050: A Global Visionary Outlook

This study examines possible future scenarios for the world of work, building on significant research findings and a recent survey of users of the online workplace platform Bitrix24 to provide insight into how people envision the world of work in 2050.

10 min

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