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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

How AI Is Revolutionizing Customer Onboarding in the U.S.

Unleash AI to revolutionize customer onboarding! Learn how smart workflows personalize experiences, predict hiccups, and scale U.S. businesses like never before.

14 min

October 20, 2025

Customer Success

10 Ways Appointment Scheduling Software for Salons Transforms Indian Businesses

Discover transformative ways scheduling software helps Indian salons double revenue, eliminate missed appointments, and streamline operations — all through smart automation.

12 min

September 15, 2025

Customer Success

Salon Software: How to Boost Efficiency with Appointment Scheduling Tools

Discover how smart appointment scheduling transforms salon chaos into seamless operations, eliminates double bookings, and boosts client satisfaction — all in one powerful system.

13 min

September 15, 2025

Customer Success

Improving Customer Support for E-commerce Businesses

Customer support is a decisive battlefield where e-commerce companies either thrive or struggle to survive. From implementing omnichannel solutions to leveraging automation, you'll discover actionable ways to enhance your support infrastructure while keeping costs manageable.

17 min

June 26, 2025

Customer Success

From Metrics to Moments: Reimagining CX KPIs in 2025

In this article, we’ll break down how the landscape of CX KPIs is changing, what new metrics are emerging, and how your organization can prepare for this reframing to stay competitive in 2025 and beyond.

18 min

June 26, 2025

Customer Success

Sell Smarter Across Every Channel with Centralized Customer Data

We’ll walk through how Bitrix24 helps you connect the dots across channels, personalize outreach, and align your team around what actually moves the needle: meaningful conversations; not more tools.

11 min

June 26, 2025

Customer Success

Enhancing Field Team Coordination for Service Businesses with Bitrix24

Tired of miscommunication and delays in the field? Learn how Bitrix24 improves team coordination, scheduling, and customer service in one unified platform.

10 min

June 26, 2025

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Success stories

Paula Vidal Poleto

We use Bitrix24 to manage our projects from beginning to end, with everyone in the team having access to which step each project is in.

1 min

Julius Botha

Bitrix24 provided us with a single, streamlined platform that gave us full visibility and improved reporting across the business.

1 min

Ashok Srinivas

With Bitrix24, we have experienced a significant improvement in our communication workflows, enabling our team to operate more efficiently.

1 min

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Product insights

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

Switching from Spreadsheets to CRM: Impact on Businesses

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their operations.

7 min

The Future of Work in 2050: A Global Visionary Outlook

This study examines possible future scenarios for the world of work, building on significant research findings and a recent survey of users of the online workplace platform Bitrix24 to provide insight into how people envision the world of work in 2050.

10 min

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