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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

Business Automation and Its Role in Customer Success

Uncover the significance of business automation in maintaining competitive advantage and fostering customer success. This guide delves into the benefits and best practices for implementing automation.

11 min

November 27, 2024

Customer Success

Must-Have Tools for Technical Support Teams to Increase Efficiency and Customer Satisfaction

Tools for technical support teams are the backbone of quality customer satisfaction. Even leading experts in their field can’t provide a stellar service if they’re not organized. This article will explore the must-have tools for IT support teams that reduce delays, untangle complex IT systems, and meet customer expectations. Let’s get to it.

11 min

November 13, 2024

Customer Success

Elevate your customer engagement with 2026’s 5 Top CRM Tools

Let's explore the 5 top CRM tools for 2026, with a summary of all their key features and considerations in one place. Discover how these tools can transform your customer interactions, making your business more efficient and your customers happier

11 min

July 3, 2024

Customer Success

10 Alternatives to Zendesk for Comprehensive Customer Service

In this article, we’re going to run through 10 of the best Zendesk alternatives, covering their capabilities, strengths, weaknesses, and what kind of companies will get the best use out of them.

11 min

June 28, 2024

Customer Success

Top 5 Customer Support Platforms: Bitrix24's Unique Approach to Client Communication

Explore the top 5 customer support platforms, highlighting Bitrix24's unique approach to enhancing client communication and service efficiency.

9 min

April 22, 2024

Customer Success

Hospitality Industry CRM: Analyzing Bitrix24’s Features for Service Excellence

Read how Bitrix24's hospitality industry CRM capabilities drive service excellence and guest satisfaction.

11 min

March 11, 2024

Customer Success

Optimizing Hospitality Management with Bitrix24's Integrated Solutions

Let's take a look at how Bitrix24's integrated solutions can revolutionize hospitality management, improving both efficiency and the all-important guest experience.

14 min

February 29, 2024

Master AI through these 10 prompts

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Success stories

Suhail Wadee

Since implementing Bitrix24, our operations have become fully digitized and far more efficient. Communication between our global teams across 39 countries has improved, project coordination is streamlined, and donor care is now automated. With integrated Netcash payments, donations are easier to manage, reporting is faster, and overall transparency and productivity across the organization have greatly increased.

1 min

Dr. Do Thi Phuong Thao

Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.

1 min

Fr. Teofil Adam Czarniak OFM

Since we started working with Bitrix24, we have been able to track our donors and have better communication with them.

1 min

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Product insights

كيف يقضي الموظفون في العالم العربي يوم عملهم فعليًا

متى يكون الموظفون في العالم العربي أكثر إنتاجية؟ وما الذي يشتت تركيزهم خلال يوم العمل؟
استطلاع جديد يكشف كيف يمضي الموظفون يومهم المهني، وما الذي يمكن أن تتعلمه الشركات من هذه الأنماط.

9 min

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The Growth Toolskit

UTM-generator

Roi calculator

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