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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

7 Best Practices to Deliver Excellent Customer Service

We’re here to help with the basics if you’re thinking of coming up with your own customer service best practice models. Here are the 7 best practices to deliver excellent customer service.

7 min

January 17, 2024

Customer Success

How To Deal With A Difficult Client: 8 Tips

Every other business has to deal with them: difficult clients. These are clients that you can’t seem to get through to because they’re so high strung, emotional and upset. Here are 8 tips for how to deal with a difficult client.

6 min

January 18, 2024

Customer Success

7 Effective Customer Communication Strategies

Communication is something we do almost all the hours of each day customer communication is more intricate and detailed than everyday conversations because it serves a purpose and aims to accomplish something for the company and customer. And so, here are 7 effective communication strategies.

12 min

February 5, 2025

Customer Success

How to Write a Business Proposal [Examples + Template]

This article, will help you to understand what a business proposal is and how you will be able to write such an offer. Also, we will provide some examples of business proposal ideas and business proposal templates for better understanding.

10 min

January 18, 2024

Customer Success

13 Support Ticketing Tools Your Service Team Will Love You For

List of the top support ticketing solutions that businesses from various industries use. Don't have a support ticketing app? Find out why you might need one in this article.

7 min

August 19, 2024

Customer Success

8 Popular Mobile and Social Media Messaging Apps to Implement into Your Service Strategy

Get to know the brief characteristics and competitive advantages of eight messaging apps that are highly popular on a global scale. We will help you feel comfortable to make an informed and impartial decision on which of these solutions you would prefer to use.

6 min

March 11, 2024

Customer Success

8 Benefits Of Implementing a Live Chat On Your Website

You might have noticed over the past few years that phone-based customer service is being replaced — quite rapidly — by live chat websites. Whether you’re a fan of them or not, it’s a good idea to think about why companies are making this switch.

5 min

January 18, 2024

Master AI through these 10 prompts

Enter your email to download a comprehensive list of the most essential AI prompts.

Success stories

Paula Vidal Poleto

We use Bitrix24 to manage our projects from beginning to end, with everyone in the team having access to which step each project is in.

1 min

Julius Botha

Bitrix24 provided us with a single, streamlined platform that gave us full visibility and improved reporting across the business.

1 min

Ashok Srinivas

With Bitrix24, we have experienced a significant improvement in our communication workflows, enabling our team to operate more efficiently.

1 min

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Product insights

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

Switching from Spreadsheets to CRM: Impact on Businesses

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their operations.

7 min

The Future of Work in 2050: A Global Visionary Outlook

This study examines possible future scenarios for the world of work, building on significant research findings and a recent survey of users of the online workplace platform Bitrix24 to provide insight into how people envision the world of work in 2050.

10 min

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