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Web Based CRM With Marketing Automation And Contact Center
If you are looking for an effective CRM system, then Bitrix24 is your best bet. Any incoming email from an unknown sender, any call from a phone number that's not in your customer base, any new form submitted through your website, or a new message through your social media profile can be automatically added to the Bitrix24 lead management system - and that’s when the magic starts.
First Bitrix24 is ready to use in 30 seconds - you don't need to spend any time or money on hosting, deployment and configuring your CRM system. Everything else - CRM records, emails, custom fields, quotes and invoices - are unlimited. Finally, you don’t need to argue over web based or hosted CRM - if at any point you'll want to migrate from our hosted to your own server, you'll be able to do so. Given that self hosted editions of Bitrix24 come with open source code, your possibilities are endless.
You don’t need to take our word for it - over 15 million companies have registered with Bitrix24 so far and many reviews of best web based CRM solutions list Bitrix24 as a top choice.
Frequently Asked Questions
What are the advantages of a web‑based CRM system?
Teams access CRM from any device with a browser, get instant updates, and avoid local installs or complex maintenance.
How does a web CRM handle security and permissions?
Data is protected with encrypted connections and role‑based access, while audit logs record key actions.
Can the CRM integrate with websites and forms?
Yes, web forms and chat widgets feed leads directly into pipelines with automatic source tracking.
Does the web CRM support telephony and omnichannel messaging?
Native telephony and connected messengers log calls and chats on the contact timeline for a complete history.
How can I automate routine CRM work?
Use rules and triggers to create tasks, move deals, send messages, and assign owners based on conditions.
Is mobile access available for the web CRM?
Dedicated mobile apps mirror core CRM features so reps can work deals, call clients, and update records on the go.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
Basic Features
- Unlimited users free
- 5GB free online storage
- Web based and on premise
- Unlimited CRM records free
- CRM Import/Export
- Flexible access rights
- Free mobile apps for iOS and Android
- API and source code available
Best Web Based CRM
- Leads/Contacts/Companies/Deals
- Custom sales stages
- Custom fields in CRM
- Quotes and Invoices
- Products and Product Catalog
- CRM activity stream
- Currencies and taxes
Import & Export
- Excel & CSV
- Email to lead
- Call to lead
- Web to lead (external web forms)
- Manual entry
- Mobile entry
Sales automation
- Custom workflows (business processes)
- Email marketing
- Access rights
- Automatic lead assignment
- Sales funnel
- CRM reports
- Tasks and documents
- Calendar and scheduling
Call Center and Telemarketing
- Incoming calls
- Outbound calls
- Rent local number
- Rent toll free number
- Use your number
- Call recording
- Call forwarding
