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Call Center Management Software With Number Rental

Bitrix24 is the #1 free CRM software with with call center management tools. Features inside Bitrix24 include queue settings, automatic lead creation for unanswered calls, phone hour settings, internal extensions, call transfers, pause/on hold, voicemail, greeting recording, and much more.

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Looking for a cloud CRM with voice recording? That’s Bitrix24.

Bitrix24 records both incoming and outbound phone calls. If you’d like to forward a phone call to your number or mobile phone and have the conversation recorded anyway, our CRM lets you do that.

Because most states, counties, and territories require that you notify the other party, Bitrix24 comes with a ‘this phone call is being recorded’ voice recording that can be enabled or disabled.

Bitrix24 works with iOS and Android phones, Mac and PC computers, VoIP and SIP phone sets, softphones (Zoiper call recording). Other telephony features include queue settings, automatic lead creation for unanswered calls, phone hour settings, internal extensions, call transfers, pause/on hold, voice mail, greeting recording, and much more. Progressive dialer and IVR are planned for later this year.

Bitrix24 can easily be integrated with your PBX (Asterisk, FreePBX, 3CX, and others) via a SIP connector. You can also rent toll-free, local, and international phone numbers in 43 countries from inside your Bitrix24 account (integration not necessary). Call scripts, call back requests are supported via marketplace apps. API for telephony is available.

Register now or check out videos and CRM manual for a quick start.

Frequently Asked Questions

What does the free CRM with call recording include?

You get built‑in telephony integration, automatic call logging, secure call recordings on the contact or deal timeline, and click‑to‑call from CRM cards.

How are call recordings stored and accessed?

Recordings are saved to the CRM record that initiated or received the call, with role‑based access so managers and authorized reps can replay them anytime.

Can the system create leads from missed or unknown calls?

Yes, missed or unknown numbers can automatically create new leads with the call attached, ensuring every inquiry is captured for follow‑up.

Does call recording work with inbound and outbound calls?

Yes, both inbound and outbound calls can be recorded, including transfers and internal extensions, so you keep a complete communication history.

Can I automate actions after a call is recorded?

You can trigger workflows such as tasks for follow‑up, notifications to a supervisor, or moving a deal stage based on call outcomes.

How does call quality monitoring help managers?

Supervisors can review recordings, rate calls against scripts, coach agents with comments, and use reports to improve conversion and service quality.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

Unlimited users free
5GB free online storage
Web based and on premise
Unlimited CRM records free
CRM Import/Export
Flexible access rights
Free mobile apps for iOS and Android
API and source code available

Best Web Based CRM

Leads/Contacts/Companies/Deals
Custom sales stages
Custom fields in CRM
Quotes and Invoices
Products and Product Catalog
CRM activity stream
Currencies and taxes

Import & Export

Excel & CSV
Email to lead
Call to lead
Web to lead (external web forms)
Manual entry
Mobile entry

Sales automation

Custom workflows (business processes)
Email marketing
Access rights
Automatic lead assignment
Sales funnel
CRM reports
Tasks and documents
Calendar and scheduling

Call Center and Telemarketing

Incoming calls
Outbound calls
Rent local number
Rent toll free number
Use your number
Call recording
Call forwarding

For more information about Bitrix24, head over to our training courses.

We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.

To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.

Be sure to check out other Bitrix24 tools:

Collaboration

Free Online Workspace For Remote Teams

File Server

Modern Online File Server With Document Approval Workflow

CRM

CRM System For Insurance Agents

Project Management

Free Online Gantt Chart Maker For Goal Tracking

15,000,000+ organizations have chosen Bitrix24

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