Free Helpdesk + Ticketing System to Help Your Customers

Free Helpdesk Ticketing System

Use Bitrix24 for your free helpdesk ticketing system and start streamlining your workflows. Whether it’s for external customer service or internal tech support, our helpdesk ticketing tools give you everything you need to organize your team.

Bitrix24 comes with a vast array of tools so you can offer your users all kinds of communication methods. Internally, your CRM and task management tools come into play and make your helpdesk workflows as smooth as possible for you and your team.

Using your CRM as a base for your helpdesk

A solid CRM is the cornerstone of any customer-facing helpdesk ticketing system. By keeping detailed records of all your customers, you can provide them with the best service based on their history. This is also the place where all your email, live chat, and website form information is gathered.

Use Bitrix24’s CRM analytics to identify the strong points of your free helpdesk ticketing system and identify areas of weakness. As the helpdesk manager, you can also use the super intuitive CRM dashboard and see active deals, and those that are completed but need to be invoiced.

Automate your workflows and increase efficiency

Optimize your processes with Bitrix24’s workflow automations. Automations cut out the repetitive tasks and stop letting things fall through the cracks, while freeing up your team for more creative work. The more automations you set up on your helpdesk ticket dashboard, the more efficient your work will become.

Automatically assign tasks on your helpdesk ticketing system to different team members or give higher-value jobs to your more experienced workers. You can set up notifications as tasks are assigned and completed, or as a helpdesk manager, receive automatic alerts to approve work.

Embed helpdesk forms into your website

If your free helpdesk ticketing system is a customer-facing service, you can add a form to your website and help customers to submit requests with all the details you need. Fully customizable forms allow you to define exactly what you want with mandatory fields, dropdowns to select a service category, and a text box to add in extra details.

You can embed your form into your website to make it as easy as possible to fill in, and integrate it internally with your CRM ticketing system. Your CRM will automatically populate the fields you have included in the form so anybody on your team can handle any kind of request.

Offer an easy-to-use FAQ page

Save your team’s time by helping your clients help themselves. Alongside your Bitrix24 free helpdesk ticketing system, you also get unlimited web pages for your site. By funneling your users to an FAQ page before filling in a form, you save your team's work and encourage customers to find their own solutions.

Check your integrated Google Analytics to see which pages are most used, and create new FAQs for issues that customers can’t find. Ultimately, your users will need to contact you, and there are all kinds of widgets and forms that you can use after they see the FAQs.

Talk to your users on live chat

One way to make your service the best helpdesk ticketing system for your users is to add widgets to your website, such as a live chat. After going through your regular channels, some people need to contact you directly. Rather than incoming phone calls that you can only take one at a time, a live chat feature allows you to cover multiple conversations simultaneously.

Furthermore, your conversations are automatically saved in your CRM, so your entire team has a record of each user’s conversation. Your customer relationship manager will also recognize each user as they return, so you can always pick up where you left off.

Branch out on social media

Companies these days cannot ignore the influence of social media, which is why opening these channels up for your IT helpdesk system is essential. Bitrix24’s social CRM integrates Facebook, Twitter, WhatsApp, LinkedIn, and much more, so you can cover all of your platforms in one place. While not as effective as forms in getting you the exact information you want, you can use social media to guide users to the contact method you want them to use.

Like Bitrix24’s communication tools, all your client conversations on social media are saved in your CRM. This way, you can keep on top of each user’s requests, no matter how they choose to contact you.

Use agile workflows for your task management

Once you’ve received a request in your free helpdesk ticketing system, you need good task management technology and time tracking to organize your service. Bitrix24 also provides features such as Kanban boards and scrum software for the most visual way for you and your team to view your tasks.

As a manager, these views give you an overview of your whole team’s work. See the progress of tasks, get notifications when jobs are approaching their deadlines, and streamline your work processes. Reflect on the work done with periodic reviews of what kind of tasks take the most amount of time using your time tracking software.

Organize your helpdesk on all your devices

Bitrix24 isn’t just restricted to the desktop version. Keep all your bases covered on the move with the iOS and Android versions. You can take a glance at your task management software over coffee and plan your day ahead. Set notifications and calendar events so that you and your team are always on the same page.

Your team can also update the CRM and mark tasks as complete when they’re on the move if you have clients you visit physically. This feature is perfect for teams that travel, or if your IT helpdesk system requires your team to work off-site.

Bitrix24, your free helpdesk ticketing system

Take your helpdesk service to the next level with Bitrix24. Sign up is easy and free, so it’s a no-risk option for companies of all sizes.

The fully integrated business tool covers all your helpdesk ticketing system needs and much more, with document management, video conferencing, project management tools, and so much more.

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Frequently Asked Questions

What is a helpdesk ticketing system?

A helpdesk ticketing system is a software tool that helps businesses manage customer support requests in one place. It converts messages from email, chat, phone, or social media into trackable tickets so support teams can respond faster and never miss a request.

How does the Bitrix24 helpdesk ticketing system work?

Bitrix24 automatically turns incoming requests into tickets and assigns them to the right agent. Your team can manage support cases from email, live chat, phone, or social networks, with full history stored in the CRM for better customer context.

What are the benefits of using a helpdesk ticketing system?

Benefits include faster response times, transparent workload management, automation of repetitive tasks, SLA tracking, and improved customer satisfaction through consistent communication.

Is Bitrix24's helpdesk ticketing system free?

Yes. Bitrix24 offers a free plan that includes basic helpdesk and CRM tools. Paid plans provide advanced features like automation rules, analytics, and expanded collaboration tools.

Can Bitrix24 integrate the ticketing system with other tools?

Yes. Bitrix24 integrates ticketing with its built-in CRM, telephony, project management, and collaboration tools. It also connects to third-party apps via REST API and marketplace integrations.

Who can benefit from using a helpdesk ticketing system?

Any business that provides customer service, whether small startups or large enterprises, can benefit. It is especially useful for IT support, SaaS companies, e-commerce, and customer care teams handling large volumes of requests.

How secure is the Bitrix24 helpdesk ticketing system?

Bitrix24 ensures data security with encryption, GDPR compliance, and flexible deployment options in the cloud or on-premise. Enterprises can control access rights and manage sensitive data securely.