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Call Center Software With Telephony Number Rental

Bitrix24 is the best call center software with an extensive CRM module including quality control, automation, efficient management, call analytics and the opportunity to run professional telemarketing campaigns. No matter the size of your business try Bitrix24 100% free.

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IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see the Bitrix24 pricing page for current information.

Bitrix24 is a professional call center software unlike any other because it is accompanied by cheap international phone number renting, all kinds of automation, fully-featured CRM, social networks integration, lead and deal generation facilities, marketing tools and other essential features expanding classic call center to a unique business support solution.

If you choose a cloud version, you can start setting up your account within minutes. Unlimited users free, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on-premise.

Frequently Asked Questions

What is Bitrix24 Free Call Center Software?

Bitrix24 Free Call Center Software lets you run a full-featured call center integrated with CRM tools. You can make and receive calls, set up call queues, record conversations, and manage leads—all without extra software.

Can I use telephony features on the free plan?

Yes, you can access call center features for free but renting phone numbers, outbound calling or SIP connector requires a paid commercial plan.

How are calls handled in CRM?

Calls are logged directly in CRM, with client records matched by caller ID and missed calls automatically converted into leads. Agents can add notes or assign follow up during a call.

What call management tools are included?

Features include call queues, automatic distribution, intelligent routing, voicemail, internal extensions, hold/pause, call transfers, greeting messages and call recordings.

Is advanced automation available?

Yes you can automate lead assignment, call logging and task creation via business process workflows and CRM triggers to streamline call center operation.

Can I use AI in the call center?

Yes the CoPilot assistant can transcribe calls, analyze agent performance against scripts, autocomplete CRM fields and provide recommendations to improve call quality.

Is there mobile and remote support?

Yes mobile apps for iOS and Android let agents make and receive calls on the go. Desktop and cloud options support fully remote and distributed teams.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

Unlimited users free
Custom quotes and invoice
5GB free online storage
Web based and on premise
Unlimited CRM records free
CRM Import/Export
Flexible access rights
Free mobile apps for iOS and Android
API and source code available

Best Free CRM

Leads/Contacts/Companies/Deals
Custom sales stages
Custom fields in CRM
Quotes and Invoices
Products and Product Catalog
CRM activity stream
Currencies and taxes

Sales Automation

Custom workflows (business processes)
Email marketing
Access rights
Automatic lead assignment
Sales funnel
CRM reports
Tasks and documents
Calendar and scheduling

Call Center and Telemarketing

Incoming calls
Outbound calls
Rent local number
Rent toll-free number
Use your number
Call recording
Call forwarding

For more information about Bitrix24, head over to our training courses.

We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.

To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.

Be sure to check out other Bitrix24 tools:

CRM

Free Unlimited CRM Database Software

CRM

Best Cloud CRM for Lawyers and Legal Services

Landing pages

Industry Specific Web Page Builder

Documents

Free Document Management Software with Collaboration Tools

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