Bitrix24 AI Tools Terms of Use

Last updated: August 7, 2026

These terms of use for the "AI Tools" functionality ("Terms") govern the relationship between Alaio ("we", "our", "Alaio") and the User ("You"), when using the additional functionality of the Bitrix24 software program ("Software") based on artificial intelligence, machine learning, or similar technologies.

By using AI Tools, You acknowledge Your full consent with these Terms, as well as Alaio's general Terms of Service, Privacy Policy, and End User License Agreement. If You do not accept these Terms, You must not use AI Tools.

Terms and Definitions
1. AI Agent — a comprehensive software solution capable of perceiving the environment, making decisions, acting autonomously, and adapting after deployment. An AI Agent may comprise:
• one or more AI models;
• additional software components, tools, and connectors enabling interaction with the external environment;
• and settings, rules (including prompts and access policies), and configurations that define the AI Agent's behaviour, powers, and limitations.
2. AI Tools / Bitrix24 CoPilot (CoPilot) — the set of software solutions implemented in the Software on the basis of artificial intelligence technologies, made available under the Bitrix24 CoPilot brand, including AI Chat, AI Agents, text generation, recommendations, actions, and other forms of automated information processing.
3. AI Chat — functionality based on artificial intelligence technologies, designed to provide text responses, hints, suggestions, analytics, or other information in response to an initiating user action or system event caused by their activity (for example, starting a call, creating a task, opening a deal, etc.).
4. AI Technology / AI Model — the underlying artificial-intelligence methods, algorithms, and software provided by AI Providers to operate a particular AI Tool. By itself, an AI Technology is a base model: it can generate text, make predictions, and process input, but cannot act on its own — it cannot install software, run commands, or interact with the external environment unless those capabilities are added as part of an AI Agent.
5. Content — any object, data, text, image, or other result generated by AI Tools in response to a Request (as defined in Clause 4.1 below). Content is distinct from "User Content" as defined in the Terms of Service: User Content is the information You submit to the Services, while Content is the output produced by AI Tools. Where You submit Content back into the Services, it may also constitute User Content.

1. General Provisions.

1.1. CoPilot operates using AI Technologies provided by third-party AI Providers as specified in Section 8 (AI Provider's Terms) herein, with the help of which a specific type of AI Tool operates.

1.2. When using a specific type of AI Tools, You confirm that You understand, agree and accept the terms governing the use of the corresponding AI Technology and/or third-party AI Agent solution ("AI Provider's Terms") established by their AI providers or licensors ("AI Providers"). You are responsible for monitoring and complying with the applicable AI Provider's Terms. You should refer to the original text of the applicable AI Provider's Terms, since AI Providers may change them, introduce new restrictions, or alter how data — including personal data — is processed, and any such updated AI Provider's Terms will apply to You.

1.3. When using Software functionality features that support the connection of AI Tools, AI Tools may be activated automatically together with the relevant functionality. IF THE USER HAS NOT DISABLED OR RESTRICTED AI TOOLS BEFORE USING A PARTICULAR FUNCTIONALITY, LAUNCHING THAT FUNCTIONALITY WILL RESULT IN THE USE OF AN AI TOOL. AI AGENTS MAY BE AUTOMATICALLY ACTIVATED IN THE BITRIX24 CUSTOMER ACCOUNT FROM THE MOMENT THE ACCOUNT IS CREATED. NO ADDITIONAL ACTION IS REQUIRED FROM USERS TO ENABLE AI TOOLS. The operation of AI Agents is in any case deemed to be initiated by user actions within the scope of the permissions granted to such users. AI Tools operate according to the configured settings, which may include the automatic collection and processing of data necessary for their operation, including the transfer of such data to the AI Providers. The data you provide will be processed directly by the AI Technology, and not by Alaio. Alaio is not responsible for the processing or security of such data, nor for any actions taken by the AI Technology or AI Providers with respect to that data.

1.4. The use of AI Tools is prohibited for making decisions which produce legal effects concerning individuals, or similarly significant effects, without meaningful human involvement. This includes, in particular, the fully automated evaluation or assessment of employees or customers where no appropriate human oversight is exercised.

1.5. You are solely responsible for assessing whether it is appropriate to use AI Tools and any associated functionalities. You also assume full responsibility for compliance with all applicable laws, as well as with the requirements and restrictions set by AI Providers in the terms governing the use of the relevant AI Technologies, including where You enable AI Technologies or third-party AI Agent solutions not expressly covered by these Terms.

1.6. Regarding personal data processing, an integral part of these Terms is the Data Processing Agreement.

1.7. Alaio has the right to unilaterally modify these Terms by posting the updated version on the Internet at https://www.bitrix24.ae/en/terms/bitrix24copilot-rules.php.

2. Interaction with AI Agents.

2.1. When using AI Agents, You agree that:
(1) the actions of such AI Agents (for example, generating tasks, suggestions, notifications, integration with other services) may be performed without a direct request or command from the User;
(2) the User undertakes to exercise meaningful human oversight and control over the actions of AI Agents within their Bitrix24 Customer Account;
(3) AI Agents do not possess legal personality, and any actions performed by such AI Agents shall be attributed to the Bitrix24 Customer Account User under whose authority and control they operate.

2.2. Access to information. Upon connection, an AI Agent obtains the same access to information as is available to the User account under whose authority it is deployed. You are responsible for configuring the AI Agent's rights and permissions accordingly, and You determine which models, tools, and services the AI Agent uses and the scope of access granted to it. You bear responsibility for, and assume the risks of, interacting with an AI Agent and granting it access to any information, including through MCP services.

Specific Risks of Autonomous AI Agents
2.3. You acknowledge and accept the specific risks arising from the autonomous and semi-autonomous operation of AI Agents, and that all such actions are attributed to You as set out in Section 2.1(3). In particular, You accept the risk that:
(1) an AI Agent may, beyond Your intention, be driven by third parties through specially crafted inputs (prompt injection) to perform unwanted actions;
(2) an AI Agent's behaviour may be influenced by malicious content in external sources (web pages, documents, e-mails) that it processes;
(3) incorrect configuration of access rights or permissions may lead to corruption of, or unauthorized access to, data or the system;
(4) an AI Agent may send messages or otherwise act on Your behalf, which may cause harm;
(5) where an AI Agent is operated with reduced or disabled safety controls, with automated execution of commands, with scheduled or unattended automation, or with connections to external messaging platforms, tools, or services, the likelihood and potential impact of the above risks increase, and You remain solely responsible for any resulting actions and consequences.

2.4. You undertake to exercise meaningful human oversight and control over the actions of AI Agents within Your accounts, to configure appropriate safety controls and approval mechanisms, and to limit access rights to what is necessary.

3. Interaction with AI Chat.

3.1. AI Chat, certain functionalities of the Services that support AI Chat, or the corresponding AI Technology may be or become unavailable, blocked, or prohibited for use by AI Provider or by Your applicable law.

3.2. When using AI Chat, Content generation can be carried out through one of several AI Technologies, at the choice of the User or Bitrix24 Customer Account Administrator.

3.3. Each User, when using AI Chat, may select from any of the available AI Technologies, including those provided by third-party services connected to AI Chat by the Bitrix24 Customer Account Administrator.

3.4. When an AI Technology not provided by Alaio is connected to AI Chat by the Bitrix24 Customer Account Administrator, the responsibilities set out in Clause 1.2 apply, and any User's use of that external AI Technology confirms acceptance of its terms and conditions.

4. Terms of Use and Restrictions Regarding Content.

You understand and agree that:

4.1. Content is formed in response to a request, which can be formed both when entering any data by the User and as a result of AI Tools working within the Software functionality or the Bitrix24 Customer Account as a whole ("Request(s)");

4.2. Content may not be unique due to the nature of machine learning of the AI Technology, and other users may receive the same or similar Content upon entering similar Requests. Content that is requested by and generated for other users is not considered Your Content;

4.3. Content may not reflect real facts, meet specific requirements, or align with Your standards;

4.4. Content may include watermarks or other signs and/or signatures generated automatically and/or containing an indication that the Content was created (generated) using AI Technologies. The use of technical means to remove, change, or hide these signs is prohibited. When distributing Content that requires marking in accordance with legislation, You undertake to independently carry out such marking;

4.5. Alaio does not create or modify Your Content, and does not initiate the creation or placement of Your Content. Alaio does not and should not have any knowledge of the possible illegitimacy of Your Requests and Content, including possible violations of third-party rights or applicable law. Alaio cannot be regarded as the initiator of any Content; the User is solely considered the initiator of Content when using Software functionality that enables AI Tools;

4.6. Your rights to Content when using AI Tools are governed by the terms of use of the corresponding AI Technology.

5. License Grant and Permitted Uses. You grant Alaio a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use the Requests and Content for the purposes of providing, maintaining, and improving AI Tools; troubleshooting issues; ensuring the security and reliability of our services and products; complying with legal and regulatory requirements; generating aggregated or anonymized data for analytics, research, and innovation; and other purposes aimed at improving the quality of services and products delivered to You.

6. Other Provisions.

You understand and agree that:

6.1. Use of Content by AI Providers. AI Providers may use Your Content, including for the purposes of provision, maintenance, development, and improvement of their AI Technologies, as described in the relevant AI Providers' Terms.

6.2. Pre-prompts. Alaio provides pre-installed short instructional or interrogative texts ("Pre-prompts") in AI Tools, which are provided to You to ensure structured and targeted interaction between the User and artificial intelligence. You can use prepared Pre-prompts or create your own when connecting the AI Technology of Your choice. Users have the opportunity to send data about AI Tools' work and their interaction with AI Technology to Alaio, including with third-party AI Technology, including data and/or information at their discretion, in order to improve Pre-prompts used by You in the specified interaction.

7. Restrictions and Liability.

7.1. You agree not to use AI Tools:
(1) in a way that violates or attempts to violate any national or international law or regulation, third party rights, or AI Provider's Terms. This includes the prohibition of presenting Content as human-created if this does not correspond to reality, as well as any other violation of AI Provider's Terms or any applicable legislation;
(2) to decompile, disassemble, reverse engineer, reverse assemble, translate, or otherwise attempt to discover the source code or underlying components of any AI Tool, AI Technology, including its models, algorithms, systems, components, modules, or any Content. This prohibition includes, without limitation, creating, synthesizing, or reproducing similar content (including voice accompaniment, performances, and images), except when such actions are performed using the corresponding AI Technology within the AI Tools. Additionally, You may not use the AI Technology to generate or synthesize new performances or other content based on previously generated Content, unless such use is expressly permitted by the terms of the relevant AI Technology;
(3) to use Content to develop services or programs that compete or may compete with AI Technologies;
(4) except in cases permitted through AI Technology APIs, to use any automated or software methods to extract data or results from AI Technologies, including scraping, data collection on the Internet, or data extraction from the Internet;
(5) to generate or distribute false information and/or Content, as well as personal information that may be used to harm third parties or for discrediting, humiliation, or other persecution. This includes discrimination or harm to individuals or groups based on their social behaviour on the Internet or outside it, as well as known or predicted personal or personality characteristics;
(6) for fully automated decision-making that may negatively affect human rights;
(7) to create or distribute information for use in the administration of justice, law enforcement activities, immigration or asylum processes, and other similar areas of activity.

7.2. You acknowledge and agree that:
(1) the User using AI Tools is recognized as their operator and bears responsibility for:
a. informing third parties (for example, employees) about interaction with AI Tools. Before allowing any user to use AI Tools, familiarize them with the Terms. Any use of AI Tools by users confirms the fact of Your fulfillment of this obligation and places responsibility for the actions of users of Your Bitrix24 Customer Account on You;
b. compliance with any applicable legislation requirements in the field of personal data protection and automated decision-making, including monitoring and compliance with applicable legislation in the field of artificial intelligence use;
c. the configuration and operation of the AI Agent, the determination of its rights and powers, including, without limitation, the configuration of its security settings; and the risk of violating third party rights when using Content;
(2) Alaio is not responsible for actions, decisions, or recommendations created by AI Tools, including AI Agents;
(3) Certain Software functionalities may offer the option to use AI Tools for speech recognition, including transcribing telephone or video conversations into text. Where this feature is available, AI Tools may automatically process such calls from the moment the relevant functionality is first used. If you choose to use such Software functionalities, you are responsible for taking all necessary legal measures to ensure the lawful processing (including recording) of telephone and video conversations, as well as the use of any resulting data — including personal data — by AI Tools;
(4) You guarantee that You have obtained all necessary consents and possess the necessary rights to transfer information processed by AI Tools to the AI Providers of the corresponding AI Technology and Alaio, and bear responsibility for actions related to the transfer of personal data and consequences of processing personal data provided by You to Alaio and the AI Providers.

7.3. Alaio is not responsible and shall not be held liable for:
(1) any damage, loss of income, profit, information, or savings related to the use or inability to use AI Tools and Content. This also applies to any consequences of using AI Tools and/or choosing AI Technology, possible losses and/or fines;
(2) any violations of third party rights or breaching the applicable legislation resulting from Your use of AI Tools and Content;
(3) the fact and/or consequences of compromise or accessibility to third parties of any information belonging to You, including legally protected information, in connection with the use of AI Tools;
(4) any inaccuracies, results, or information obtained from the use of AI Tools. You agree to independently verify and review the Content before using it for any critical or sensitive purposes, accepting full responsibility for any risks or consequences associated with its use;
(5) Content that may be inappropriate, illegal, offensive, harmful, defamatory, or otherwise objectionable in any manner;
(6) the availability or downtime of the AI Technologies impacting the operation of AI Tools;
(7) the actions performed by an AI Agent, including the installation, configuration, or removal of software; the results of an AI Agent's operation, including any losses arising from its use; the compliance of an AI Agent's settings with legal requirements or security policies; and the consequences of an AI Agent's use of external services, APIs, or tools connected by the User.

7.4. Alaio reserves the right to:
7.4.1. block or restrict the possibility of using AI Tools in case of implementation of legislative or other restrictions on the use of AI Technology or similar services/software programs;
7.4.2. block or restrict the possibility of using AI Tools at Alaio's discretion if there are grounds to believe that You are violating the Terms, obligations and/or guarantees. Alaio has the right to independently conclude about a possible violation based on available information, including complaints;
7.4.3. enforce fair usage limits on AI Tools to maintain optimal service availability and performance. These limits may include restrictions on the number or frequency of Requests submitted by You, the number of characters in a Request, and/or within a single Bitrix24 Customer Account. Such restrictions will depend on Your Service Plan;
7.4.4. disable or reduce the performance of AI Tools, either entirely or within specific functionalities, at its sole discretion.

8. AI Provider's Terms.

8.1. By using OpenAI's AI Technologies, including but not limited to ChatGPT, Whisper, DALL-E, You agree to the Terms of Use, Service Terms, Usage Policy, and Sharing and Publication Policy. Any Request You submit will be transmitted to the USA for processing by this AI Provider. This AI Technology is not part of the Software.

9. Software Solutions Constituting AI Agents (Third-Party AI Agents).

You may connect one or more third-party AI Agents to Your Bitrix24 Customer Account. Before connecting, review the terms and configuration of the solution.

10. Availability and Performance.

10.1. AI Tools, or certain functionalities that support AI Tools, or the corresponding AI Technology, may become unavailable, blocked, or prohibited for use in Your country by AI Provider or by Your applicable law.

10.2. AI Tools may be unavailable or perform slowly due to reasons caused by the relevant AI Provider and not Alaio.