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Fale Fácil Chat
Free
In-app purchases

Fale Fácil Chat

WhatsApp Integration for Bitrix24 Open Channels.

Free
In-app purchases
Description
WhatsApp Integration for Bitrix24 Open Channels.

Connect your number via QR Code or the official WhatsApp API with essential features for your team!

Send audio messages directly from the Bitrix24 chat panel.

Pin conversations to the panel for easy location.
Automatically transcribe audio messages received in the conversation (requires Open.ai token).
Receive conversation summaries and customer service tips with AI assistance directly in the chat.
Track the results of your Meta Marketing campaigns, with lead origin indicators directly in the chat and the ability to record campaign data directly in the CRM.
Receive the entire message flow via Webhooks and send messages via API (additional cost applies) and have access to customized N8N nodes.

Try it free for 15 days.

Plans starting from R$ 99.00

What's new

Version 3 · 05.06.2026
  • Corrections and improvements.
  • New additional API module (additional charge applies).
  • Webhook for receiving message events.
  • New bot for checking number linking to WhatsApp (exclusive to QR Code API).
  • Receive direct notification of origin in the message for new leads whenever they come from a Meta campaign. Save campaign data directly in the CRM.
Show version history →
Installation instructions
Technical support
Data security
Version 3 · 05.06.2026 History
Technical Support
If you need help at any time, please contact our team. See available channels:
1 - through our open channel, accessible directly from your Bitrix24. Search for Fale Fácil in the Bitrix24 network.
2 - Using our whatsapp. just click on the link below.

CONTACT US ON WHATSAPP

3 - In Portuguese only, call toll free at 08000500060
4 - Search for Fale Fácil Voip on social networks: Facebook and Instagram.
Installation instructions
After installing the app, you can create your 15-day free trial account.
Click to activate trial account or create a new connection (if you already have another active connection).
After the trial period, if you wish to keep your connection active or create new connections, you will need to link your Fale Facil account or create a new account.
Choose the connection type: WhatsApp via QR Code or Official API (payment for sent messages will be made directly to Meta).
Connect your number and link it to your open channel.
Start using it through the app tab in the CRM entities or using the message feature in the card.
Configure the agents and rules for conversations initiated by your customer directly in the open channels.
If desired, enable integration with Open.ai for audio transcriptions and AI assistance for your team directly in the conversation panel.
Data security
Learn more
Fale Fácil Chat
The application requests access to the following data:
app-scope-icon
CRM
full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.
app-scope-icon
Drive
full access: view, create, edit and delete storages, folders and files
app-scope-icon
Open Channels
full access: view, create, edit and delete connectors; view and edit Open Channel settings; manage Open Channel agents etc.
app-scope-icon
Contact center
widgets: add, delete and edit widgets
app-scope-icon
Message import
full access: add chats, messages and users
app-scope-icon
Users (minimum)
read user list and names without contact information
app-scope-icon
Messaging service
full access: view, create, edit and delete message providers; read messages submitted for sending
app-scope-icon
Mobile application
restricted access: add user interfaces to Bitrix24 mobile app
app-scope-icon
Business Processes
full access: view, create, edit and delete workflow actions, automation rules and triggers; view task list; run workflows
app-scope-icon
Application embedding
full access: view, create, edit and delete widgets
app-scope-icon
Chat and Notifications
full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages
app-scope-icon
Creating and managing Chat bots
full access: view, create, edit and delete chatbots and their commands and messages; connect chatbots to chats; edit chats; read all chat messages
app-scope-icon
Instant system messages (without access to service user channel)
not used in applications
Rating
5 /5
5 stars
17
4 stars
0
3 stars
0
2 stars
0
1 star
0
Reviews
Total reviews: 17

Version history

Version 3

  • Corrections and improvements.
  • New additional API module (additional charge applies).
  • Webhook for receiving message events.
  • New bot for checking number linking to WhatsApp (exclusive to QR Code API).
  • Receive direct notification of origin in the message for new leads whenever they come from a Meta campaign. Save campaign data directly in the CRM.
05.06.2026

Version 2

New campaign feature.
Improvements to the message sending flow for Bitrix24.
Specific handling of error messages in Meta.
31.03.2026

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