Fale.ai

Fale.ai is your Artificial Intelligence agent for Bitrix24 Open Channels.
With it, you can configure all service parameters (prompts) for your agent—defining its scope, tone (casual or formal), providing links to your products or services, and much more!
Set your business hours and holidays—along with the specific channel or user for transfers during those times—directly within the bot, or let the AI ​​handle customer inquiries 24/7.
When a conversation begins via Bitrix24, the bot can transfer the chat to a configured Open Channel or to the contact's assigned owner (provided your connector supports opening conversations in Open Channels).
The AI ​​agent receives a basic conversation history with every interaction, ensuring it stays on topic and maintains context.
Your agent can recognize when a customer's issue has been resolved and close the conversation (if configured to do so in the prompt), without necessarily requiring a handoff to a human agent.

Your AI agent can transfer conversations to specific departments or users.
You can also integrate your AI agent with a knowledge base, unlocking a wealth of business-specific content to use when assisting your customers.
Last but not least, your Fale.ai agent can understand and respond to incoming audio messages (responses are provided in text format). This is an optional module available for separate purchase.

Qualify leads and save customer responses to your CRM, query the CRM for data-driven answers, or set up external integrations (please note that some integrations may not be compatible with Fale.ai).
Create up to two agents with independent functions.

Please note:

This app requires an OpenAI API key to function. Payments for API usage are made directly to OpenAI. This app has been tested exclusively with Fale Fácil Chat and WhatsCRM for Bitrix24; however, the chatbot rules apply equally to any integrator or even to Live Chat.
After installing the app, you get free access for 3 days. Once this period ends, you will need to purchase a plan by clicking the "MY PLAN" option on the dashboard. The new plan is activated automatically within a few minutes of payment confirmation.

Plans start at R$ 99.00 per month.

Check out the available plans and add-ons.