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Whatsapp Connector
Free
In-app purchases

Whatsapp Connector

Connect your WhatsApp and AI to Bitrix24.

Free
In-app purchases
  • Rating
    Too few ratings
  • Installations
    113
  • Developer
    XMTech24
Description

WhatsApp Connector + AI for Bitrix24

Connect your WhatsApp directly to Bitrix24 and manage all your conversations — powered by an intelligent AI agent that works 24/7 for your team.

The WhatsApp Connector + AI is being prepared to support WhatsApp Usernames.

With the WhatsApp Connector + AI, your team can serve customers via WhatsApp without leaving the CRM — with full conversation history, automations, queue-based routing, and an AI agent that qualifies leads, answers questions and saves data to the CRM automatically.

Dedicated infrastructure: every Bitrix24 account gets its own exclusive server for the WhatsApp connection. Your operation is not shared with other users — ensuring stability, speed and full data privacy.

Built-in AI Agent — configure an intelligent assistant that understands your business, responds to customers in your brand's voice, qualifies leads, fills CRM fields and transfers conversations to the right agent at the right moment. Choose from leading AI models: DeepSeek, GPT-4o, Claude and Grok.

What you can do:

WhatsApp

  • Receive and reply to messages within Bitrix24 Open Channels
  • Send and receive audio, images, videos and documents
  • Edit and delete messages sent via WhatsApp
  • Start WhatsApp conversations directly from a Contact, Lead or Deal
  • Connect multiple WhatsApp numbers for different teams or departments
  • Automatically identify contacts by phone number
  • Dedicated server per account — maximum stability and privacy

Artificial Intelligence

  • AI agent responds automatically to customers 24/7
  • Qualifies leads and fills CRM fields (Lead, Contact, Deal) without human intervention
  • Transcribes audio messages and analyses images automatically
  • Connects to your external systems and APIs to answer real-time queries
  • Transfers conversations to the responsible agent when human support is needed
  • Choose from multiple AI models and adjust behaviour per channel

Pricing Plans

WhatsApp only

Starter — $29/month
1 WhatsApp number

Professional — $129/month
5 WhatsApp numbers

Enterprise — $229/month
10 WhatsApp numbers

WhatsApp + AI

AI Starter — $49/month
1 WhatsApp number + AI agent · 800K AI credits/month

AI Pro — $149/month
5 WhatsApp numbers + AI agent · 2M AI credits/month

AI Business — $299/month
10 WhatsApp numbers + AI agent · 5M AI credits/month

Installation instructions
Technical support
Data security
Added: 26/03/2026
Technical Support
Installation instructions
  1. Go to the Bitrix24 Market and install WhatsApp Connector
  2. After installation, go to Open Channels in Bitrix24 and create or select a service queue
  3. In the app menu, click "New Session" and scan the QR Code with your WhatsApp
  4. Link the session to the desired Open Channel
  5. Done - your WhatsApp is now connected to Bitrix24

To start a conversation manually, open any Contact, Lead, or Deal in the CRM and click the WhatsApp Connector tab.

Data security
Learn more
Whatsapp Connector
The application requests access to the following data:
app-scope-icon
CRM
full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.
app-scope-icon
Drive
full access: view, create, edit and delete storages, folders and files
app-scope-icon
Open Channels
full access: view, create, edit and delete connectors; view and edit Open Channel settings; manage Open Channel agents etc.
app-scope-icon
Users (basic)
read user list and contact information
app-scope-icon
Messaging service
full access: view, create, edit and delete message providers; read messages submitted for sending
app-scope-icon
Application embedding
full access: view, create, edit and delete widgets
app-scope-icon
Chat and Notifications
full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages
app-scope-icon
Creating and managing Chat bots
full access: view, create, edit and delete chatbots and their commands and messages; connect chatbots to chats; edit chats; read all chat messages
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