Write first in WhatsApp PRO. iQteco by iQteco Inc.

Home
Sales and CRM
Write first in WhatsApp PRO. iQteco

Rating

No ratings
Installations

7
Developer

iQteco Inc.

Description

3 days free trial and then only $14.95/per month for unlimited WhatsApp Messaging

Write first in WhatsApp PRO by IQteco is a two-way WhatsApp ↔ Bitrix24 integration that moves all WhatsApp conversations into Open Channels with proper routing, team collaboration, and full CRM history. Support operators work fr om the familiar Bitrix24 chat, while sales can start the first WhatsApp message directly from any CRM card(“Write first”). Set-up takes a few minutes with a QR code.

What problems it solves

Messages no longer get lost across personal phones - all chats live in Bitrix24.
Teamwork & queues: route by Open Channel rules, SLA, working hours.
Single history: every dialog is attached to the Contact/Lead/Deal, so managers see the full context.

Features

Two-way messaging in Open Channels (text, images, documents, audio, video).
“Write first” from CRM: send the first message by phone number from a Contact/Lead/Deal or widget.
Multiple numbers: connect several WhatsApp profiles (e.g., per team or brand).
Group chats: reply to WhatsApp group threads from Bitrix24.
Delivery & read status displayed in chat.
Automation: use Bitrix24 automation rules/workflows with IQteco actions to auto-reply, create tasks, change stages, etc.
CRM Marketing compatibility for opt-in bulk sends (respecting WhatsApp anti-spam rules).
Privacy controls: lim it who can send messages; blacklist unwanted numbers.
Auto-creation of Contacts/Leads when a new number writes in.
Missed-call notifications (if the number is called and unsupported in WhatsApp, notify operators).
All chats in one place: operators don’t switch apps.

What’s required

Bitrix24: any commercial plan that includes Open Channels and CRM (admin rights required).
WhatsApp number on a phone with stable Internet (linked device session via QR).
Open Channel configured in Bitrix24 (the app will help bind a number to a line).
Application permissions:
- Mandatory: imopenlines (Open Channels).
- Optional (to unlock extra features like auto-fill, deeper CRM automation): crm, im, user.

How it connects (architecture)

You authorize your WhatsApp profile by scanning a QR code in the app.
The connector securely relays messages between WhatsApp and Bitrix24 Open Channels; dialogs and files are stored in your Bitrix24 CRM according to your account settings.

Limitations & notes

Not an official WhatsApp Business API; works via a linked device session. Keep the WhatsApp phone online for steady delivery.
No unsolicited bulk messaging: follow WhatsApp terms, local laws, and opt-in best practices; heavy spam may lead to rate-limits or blocks.
Large files follow WhatsApp limits; voice/video calls are not handled by the connector.
One WhatsApp instance should be bound to one Open Line for predictable routing.

Security & privacy

The app processes message content and metadata solely to deliver and log chats in Bitrix24.
Data handling is described in our Privacy Policy; we do not sell customer data.
Access can be restricted to specific Bitrix24 users/roles.

Pricing & trial

Free 3-day trial per connected messenger.
Support

Need help with setup or want a quick tour? Request a demo—we typically respond within an hour.
Contact: WhatsApp / Telegram / Email (see “Contact the developer” on this page).

Installation instructions

Technical support

Data security

Added: 18/05/2026

Technical Support

We respond to all incoming requests within 24 hours, 7 days a week.

https://iqteco.com/contacts

https://t.me/iqteco_helpbot

Installation instructions

Prerequisites

Bitrix24 admin rights.
Any Bitrix24 plan that includes Open Channels and CRM.
An active WhatsApp number on a phone with internet (for QR linking).
(Optional) Permissions crm/im if you want auto-fill from CRM and deeper automation.

Install from Marketplace

Open Bitrix24 → Apps (Market).
In the search bar, type “Write first in WhatsApp PRO. iQteco” and open the app page.
Click Install and confirm the requested permissions:
- Required: imopenlines (Open Channels)
- Optional: crm, im, user (for extended features)

After installation, the app opens in an iframe under Apps → My apps.

Initial Setup (first run)

Create a WhatsApp instance inside the app (button “Add instance”).
Authorize via QR code: open WhatsApp on your phone → Linked devices → Link a device → scan the QR in the app.
Bind to an Open Line: in the instance card, sel ect the Bitrix24 Open Line that should handle this number.
Wait for the status “Connected” on the instance. The app will mark the line as configured.

Using the Integration

Work in Open Channels: incoming WhatsApp messages appear as dialogs in Contact Center → Open Channels → Dialogs; operators reply fr om the Bitrix24 chat.
Write first from CRM (optional): open a Contact/Lead/Deal → click “WhatsApp: write” in the top panel → choose the line/number, enter phone and message → Send. A dialog is created automatically in Open Channels and linked to the CRM card.
Files & media: send/receive images, video, documents, audio directly in the chat. Delivery/read statuses are shown in Bitrix24.
Multiple numbers & groups: add more instances (numbers) and, if needed, reply to WhatsApp group chats from Open Channels.

Tips & Limitations

Keep the WhatsApp phone online (linked-device session).
Use one instance per Open Line for predictable routing.
For bulk/marketing sends, use CRM Marketing with opt-in lists and follow WhatsApp anti-spam rules.
Large files follow WhatsApp limits; voice/video calls aren’t handled.

Troubleshooting

No dialogs: check the instance status (Connected), the Open Line binding (1:1), and that the phone has internet.
No “WhatsApp: write” button: reinstall the app or ask an admin to reattach placements; grant crm/im if you need auto-fill.
Wrong number format: enter any readable format—the app normalizes to +digits.

Uninstall / Reinstall