RingCentral Telephony

RingCentral Telephony lets you take inbound and make outbound calls from Bitrix24 via your RingCentral account and maps call time, duration, and recordings to CRM records.

Why businesses use it

Sales and support teams need call activity connected to CRM context to reduce manual logging and improve follow-up quality.

Business value

• Place and receive RingCentral calls from your Bitrix24 workflow.

• Automatically map call time, duration, and recordings to CRM records.

• Keep telephony history aligned with client and deal data.

• Use RingCentral voice, video, and messaging alongside CRM operations.

• Call leads or clients directly from Bitrix24.

• Keep call recordings linked to CRM records.

• Handle inbound calls and log them automatically.

Learn more about the app.

The app works with Bitrix24 commercial plans only.
Free plan users can test it during the trial period and then upgrade to a commercial subscription.

FAQ

• The integration is not connecting. What usually blocks setup?
  

• Users expect to answer calls in Bitrix24, but there is no answer button. Is this a bug?
  

• Why don’t call logs appear immediately after the call?