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WhatsApp integration by TimelinesAI
WhatsApp integration by TimelinesAI
WhatsApp in Bitrix24 — every chat, every agent's number
Free
In-app purchases
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Rating5 / 5
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Installations30
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DeveloperTimelinesAI
Description
TimelinesAI turns Bitrix24 into your WhatsApp command center. Every WhatsApp conversation your team has — inbound and outbound — appears as activity on the matching CRM contact, deal, or lead. Your team can reply, broadcast, or automate responses directly from inside Bitrix24, on the WhatsApp numbers they already use.
WHAT YOU GET
WhatsApp on every CRM details form. Open a contact, deal, or lead and the full WhatsApp conversation is there in the "WhatsApp" tab. Click "Send WhatsApp" on the toolbar to reply without leaving the CRM.
Multiple WhatsApp numbers, one team inbox. Each agent keeps their own WhatsApp number. The Send WhatsApp toolbar shows an account picker so reps reply from their own line — customer never sees a different number.
Open Channels integration. WhatsApp customers appear in Bitrix24 Contact Center as Open Channels chats. Your support team handles WhatsApp through the same composer they use for Bitrix Live Chat, Telegram, and Instagram.
Bizproc workflow automation. Add the "Send WhatsApp message" robot to any workflow — fire welcomes on contact-create, follow-ups on deal-status-changed, reminders on schedule. Native Bitrix24 Bizproc, no glue code.
Mass-send broadcasts. Send to up to 200 contacts at once from any CRM list — Contacts, Deals, or Leads. Per-recipient delivery status reported back to Bitrix24.
Attachments, voice, PDFs. Send and receive images, documents, and voice notes. Inbound attachments are saved to the contact timeline; outbound files are delivered as native WhatsApp media.
Subscription status in Settings. Plan, message quota, and trial/past-due state visible at a glance, with one-click renewal when the workspace runs out.
Bank-grade security. Public API tokens encrypted with AES-256-GCM at rest. OAuth tokens auto-rotate. Cross-tenant access domain-pinned per Bitrix24 account.
WHO IT'S FOR
Sales teams running WhatsApp outreach. Support teams handling WhatsApp tickets in a shared inbox. Marketing teams running WhatsApp broadcasts and templated sequences. Operations teams automating customer touchpoints via Bizproc.
REQUIREMENTS
A TimelinesAI workspace with at least one connected WhatsApp number. Free trial available — sign up at app.timelines.ai. Bitrix24 administrator permission to install Market apps.
WHAT YOU GET
WhatsApp on every CRM details form. Open a contact, deal, or lead and the full WhatsApp conversation is there in the "WhatsApp" tab. Click "Send WhatsApp" on the toolbar to reply without leaving the CRM.
Multiple WhatsApp numbers, one team inbox. Each agent keeps their own WhatsApp number. The Send WhatsApp toolbar shows an account picker so reps reply from their own line — customer never sees a different number.
Open Channels integration. WhatsApp customers appear in Bitrix24 Contact Center as Open Channels chats. Your support team handles WhatsApp through the same composer they use for Bitrix Live Chat, Telegram, and Instagram.
Bizproc workflow automation. Add the "Send WhatsApp message" robot to any workflow — fire welcomes on contact-create, follow-ups on deal-status-changed, reminders on schedule. Native Bitrix24 Bizproc, no glue code.
Mass-send broadcasts. Send to up to 200 contacts at once from any CRM list — Contacts, Deals, or Leads. Per-recipient delivery status reported back to Bitrix24.
Attachments, voice, PDFs. Send and receive images, documents, and voice notes. Inbound attachments are saved to the contact timeline; outbound files are delivered as native WhatsApp media.
Subscription status in Settings. Plan, message quota, and trial/past-due state visible at a glance, with one-click renewal when the workspace runs out.
Bank-grade security. Public API tokens encrypted with AES-256-GCM at rest. OAuth tokens auto-rotate. Cross-tenant access domain-pinned per Bitrix24 account.
WHO IT'S FOR
Sales teams running WhatsApp outreach. Support teams handling WhatsApp tickets in a shared inbox. Marketing teams running WhatsApp broadcasts and templated sequences. Operations teams automating customer touchpoints via Bizproc.
REQUIREMENTS
A TimelinesAI workspace with at least one connected WhatsApp number. Free trial available — sign up at app.timelines.ai. Bitrix24 administrator permission to install Market apps.
Technical Support
Support hours (live chat): every day, 11:00–24:00 (GMT+3). We typically respond within a few minutes during these hours.
Email: support@timelines.ai
Help center: help.timelines.ai
Live chat: timelines.ai
Email: support@timelines.ai
Help center: help.timelines.ai
Live chat: timelines.ai
Installation instructions
1.Install the app from the Bitrix24 Market. When Bitrix asks for permissions, click Install — the integration needs CRM, Open Channels, Contact Center, IM/messaging, Bizproc, Drive, and app embedding to sync conversations.
2. Click "Open the app". The TimelinesAI setup wizard loads inside Bitrix24.
3. New users — Step 1: click "Open TimelinesAI in new tab", create your workspace (free trial, ~1 min), and connect a WhatsApp number by scanning the QR code with your phone. Already have a TimelinesAI workspace? Skip to Step 2.
4. Step 2: click "Connect". A secure authorization window opens — approve it to link your Bitrix24 account to TimelinesAI. The wizard confirms the connection and activates all features.
5. You land on "WhatsApp settings" inside Bitrix24. Choose your sync settings — which conversations sync and how Leads/Contacts are matched and created.
That's it — no code, no token copying. Open any contact details from to see the WhatsApp tab, use "Send WhatsApp" on the toolbar for a one-off message, or add the "Send WhatsApp message" robot to a Bizproc workflow to automate replies.
2. Click "Open the app". The TimelinesAI setup wizard loads inside Bitrix24.
3. New users — Step 1: click "Open TimelinesAI in new tab", create your workspace (free trial, ~1 min), and connect a WhatsApp number by scanning the QR code with your phone. Already have a TimelinesAI workspace? Skip to Step 2.
4. Step 2: click "Connect". A secure authorization window opens — approve it to link your Bitrix24 account to TimelinesAI. The wizard confirms the connection and activates all features.
5. You land on "WhatsApp settings" inside Bitrix24. Choose your sync settings — which conversations sync and how Leads/Contacts are matched and created.
That's it — no code, no token copying. Open any contact details from to see the WhatsApp tab, use "Send WhatsApp" on the toolbar for a one-off message, or add the "Send WhatsApp message" robot to a Bizproc workflow to automate replies.
Data security
WhatsApp integration by TimelinesAI
The application requests access to the following data:
CRM
full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.
Drive
full access: view, create, edit and delete storages, folders and files
Open Channels
full access: view, create, edit and delete connectors; view and edit Open Channel settings; manage Open Channel agents etc.
Contact center
widgets: add, delete and edit widgets
Message import
full access: add chats, messages and users
Users (minimum)
read user list and names without contact information
Messaging service
full access: view, create, edit and delete message providers; read messages submitted for sending
Business Processes
full access: view, create, edit and delete workflow actions, automation rules and triggers; view task list; run workflows
Application embedding
full access: view, create, edit and delete widgets
Chat and Notifications
full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages
Rating
5 /5
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Reviews
Total reviews: 7
Blake J.
14.08.2026
Really happy with the integration, it makes handling WhatsApp in Bitrix24 super easy and... more
Blake J.
14.08.2026
Really happy with the integration, it makes handling WhatsApp in Bitrix24 super easy and just works.
.
07.08.2026
It completely changed how we handle WhatsApp inside Bitrix24. It’s fast, dead simple to ... more
.
07.08.2026
It completely changed how we handle WhatsApp inside Bitrix24. It’s fast, dead simple to use, and saves our team hours every week. Absolute game-changer for our UK operations!!!
Gaetano S.
22.07.2026
Great to have the WhatsApp chat view inside Bitrix24. Thanks!!!
Gaetano S.
22.07.2026
Great to have the WhatsApp chat view inside Bitrix24. Thanks!!!
Mora E.
17.07.2026
The integration is straightforward and that's what I appreciate most. No unnecessary com... more
Mora E.
17.07.2026
The integration is straightforward and that's what I appreciate most. No unnecessary complexity, just WhatsApp conversations showing up in Bitrix24 where they belong. Does the job.
Gomes C.
15.07.2026
As someone who's been using TimelinesAI for shared inbox management for WhatsApp this ne... more
Gomes C.
15.07.2026
As someone who's been using TimelinesAI for shared inbox management for WhatsApp this new Bitrix24 integration was genuinely good news. about time and it delivers
Judith H.
14.07.2026
ok so we just started using this at company and i'm still figuring it out tbh. but setup... more
Judith H.
14.07.2026
ok so we just started using this at company and i'm still figuring it out tbh. but setup was easier than i expected so that's a win.
whatsapp chats showing up in bitrix24 is pretty cool, saves me from switching tabs every 5 mins. thanks!!!
whatsapp chats showing up in bitrix24 is pretty cool, saves me from switching tabs every 5 mins. thanks!!!
Matt M.
14.07.2026
Does the job. WhatsApp conversations land in Bitrix24 contacts which is exactly what I n... more
Matt M.
14.07.2026
Does the job. WhatsApp conversations land in Bitrix24 contacts which is exactly what I needed. Good value if your team lives in WhatsApp.