CallGear AE - OMNIchannel communication management system by CallGear

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CallGear AE - OMNIchannel communication management system

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Installations

19
Developer

CallGear

Description

CallGear OMNI Capabilities:

• Centralised Management: All communications are handled in one place, enabling employees to work more efficiently.

• Confidence in Responses: Every customer inquiry via any channel will receive a response.

• Load Optimization: Employee workload is redistributed, improving team efficiency.

• Quality Control: All customer communications are visible and can be evaluated, enhancing service quality.

Channels supported by CallGear OMNI:

• WhatsApp

• WhatsApp Business API

• Telegram bot

• Telegram

• Instagram

• Facebook

• Email

Use CallGear OMNI to improve the efficiency and quality of your communications.

Explore the service and its pricing.

Installation instructions

Technical support

Data security

Added: 13/05/2026

Technical Support

If you have any questions, please call our support team at +971 4 383 9000.
Average response time: 5 minutes
Our support is available 24/7.

Installation instructions

Integration is connected in a couple of clicks:

1) Click "Install" on this page.
2) Log in to your CallGear personal account with the administrator password in the "Integrations" section
3) Find the "Bitrix24 (EN)" integration and connect
4) When connecting, help button in the right corner of the screen will guide you through all the steps of connection and settings

Data security

Learn more

CallGear AE - OMNIchannel communication management system

The application requests access to the following data:

CRM

full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.

Telephony

restricted access: view, create, edit and delete outgoing call lines; search CRM clients by phone number; view, create, edit and delete SIP lines; manage call info pane and view call statistics