Better Lead Management and Faster Admission Counselling with Bitrix24
Kishor Kumar
IMTS Institute
We now receive all student inquiries from multiple platforms – Google Ads, Facebook/Instagram lead forms, website forms, WhatsApp, and calls – directly into Bitrix24. This has reduced lead leakage and improved response speed.
نبذة عن الشركة
التحدي
- disjointed lead management (slow response time and sometimes lost leads)
- poor customer communication (conversations were scattered across multiple tools)
- slow team collaboration (it was getting increasingly difficult to track who's doing what)
الحل
Thanks to the Contact Center tool, we now receive all student inquiries from multiple platforms – Google Ads, Facebook/Instagram lead forms, website forms, WhatsApp, and calls – directly into Bitrix24. This has reduced lead leakage and improved response speed.
Faster Admission Counselling
With automated workflows and reminders, our counsellors can respond quickly, schedule follow-ups, and track every student's progress until admission.
Better Team Coordination
Tasks, activities, and notifications inside Bitrix24 help keep the team aligned and more productive.
